Issues & Crisis Management

Lexington works with organisations facing urgent and critical issues or crises where prompt and effective management of stakeholder relationships has a clear bearing on the outcome.

We help our clients communicate with political, media and community audiences whilst under sustained attack and when they are at serious risk of losing public trust or confidence. We assist our clients throughout the crisis life cycle, to:

  • Map out and rehearse potential crisis scenarios
  • Prepare spokespeople and messaging
  • Advise on potential vulnerabilities in PR and public affairs terms and help manage these
  • Provide a 24 hour press office function
  • Advise on-site on how best to manage the information flow from the company to external and internal audiences
  • Advise clients with private or confidential issues on how to ensure these remain outside the public domain
  • Analyse and debrief on lessons learned


Unforeseen crises can cause sustained damage to companies and organisations that fail to manage them properly. When a company is at the centre of a media storm, what it says, how it says it and who it says it to, all combine to have a profound effect on that organisation’s prospects and the likelihood of its reputation emerging intact.

And yet however important the 24 hour news cycle is – and digital media has increased this importance – it is not the only risk companies in such situations face. Regulatory, official and political stakeholders, everyone who believes they have a stake in the business’s future, all play a key role in shaping the environment in which crises develop. Responsible companies need to manage these relationships carefully.